Refund policy

**If ordering outside of the United States, import duties and taxes could be incurred**

Due to the nature of these products, they cannot be returned. There is a 30 day return on unopened and unused products if received damaged or defective. You may return the product for a merchandise credit. Customer is responsible for the return shipping and all original parts, cords, controls, etc. must be included. Lingerie must be unworn and in its original packaging with tags on, lubricants or other liquid products must be unopened.

Please email aliciakay@intimacywithaliciakay.com for returns and exchanges.

Heads Up on Sales Tax 

Right now, we only collect sales tax in states where we legally have to (aka the ones where we've hit that magical nexus threshold).

If you don’t see tax added at checkout, it’s not a glitch—it just means your state isn’t on our list (yet). That said, your state might still want their cut, so check in with your local tax folks or a tax pro if you’re unsure.

***Starting July 1, the European Union eliminates the €150 de minimis customs duty exemption. All small e-commerce parcels imported from non-EU countries are now subject to a fixed €3 customs duty per line item, in addtion to standard Value-added Tax (VAT).